E-commerce & Retail
Instant phone support for every order
Customers want answers now. ekvoiceai handles order status, returns, shipping and product questions instantly — and escalates complex issues with full context.
Caller
Where is my order? It was supposed to arrive yesterday.
AI Agent
Let me check. Your order is out for delivery and should arrive by 6 PM today.
Caller
Great, thanks!
AI Agent
You're welcome! I'll text you the tracking link now.
80%
of calls resolved by AI
0 min
average hold time
50+
languages
How ekvoiceai helps e-commerce & retail
The challenge
- High call volume during sales and holidays
- Long hold times hurting reviews
- Customers in many languages
Order status & tracking
Looks up orders and shipping updates in real time.
Returns & exchanges
Walks customers through returns and creates tickets.
Multilingual support
Serves customers in 50+ languages automatically.
Features used in this solution
Other industries
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